Dataset info
| Number of variables | 29 |
|---|---|
| Number of observations | 35208 |
| Missing cells | 0 (0.0%) |
| Duplicate rows | 0 (0.0%) |
| Total size in memory | 29.6 MiB |
| Average record size in memory | 881.3 B |
Variables types
| CAT | 15 |
|---|---|
| NUM | 9 |
| DATE | 3 |
| BOOL | 2 |
Reproduction info
| Date of analysis | 2020-02-20 22:01:50.515896 |
|---|---|
| Version | pandas-profiling v2.4.0 |
| Command line | pandas_profiling --config_file config.yaml [YOUR_FILE.csv] |
| Download Configuration | config.yaml |
Warnings
CI_Name_aff has a high cardinality: 2495 distinct values | Warning |
CI_Name_CBy has a high cardinality: 3279 distinct values | Warning |
CI_TypeSubType_aff has a high cardinality: 71 distinct values | Warning |
CI_TypeSubType_CBy has a high cardinality: 72 distinct values | Warning |
Count_Reassignments has 21906 (62.2%) zeros | Zeros |
Count_Related_Changes has 34732 (98.6%) zeros | Zeros |
Count_Related_Incidents is highly skewed (γ1 = 50.43666887) | Skewed |
Count_Related_Incidents has 34164 (97.0%) zeros | Zeros |
Count_Related_Interactions is highly skewed (γ1 = 37.81452834) | Skewed |
KM_number has a high cardinality: 1542 distinct values | Warning |
Service_Component_WBS_aff has a high cardinality: 260 distinct values | Warning |
ServiceComp_WBS_CBy has a high cardinality: 263 distinct values | Warning |
Resolved_Time_HourOfDay is highly correlated with Close_Time_HourOfDay | High Correlation |
Close_Time_HourOfDay is highly correlated with Resolved_Time_HourOfDay | High Correlation |
Resolved_Time_DayOfWeek is highly correlated with Close_Time_DayOfWeek | High Correlation |
Close_Time_DayOfWeek is highly correlated with Resolved_Time_DayOfWeek | High Correlation |
ResolvedShift is highly correlated with CloseShift | High Correlation |
CloseShift is highly correlated with ResolvedShift | High Correlation |
Resolved_Time_DayOfWeek is highly correlated with Close_Time_DayOfWeek | High Correlation |
Close_Time_DayOfWeek is highly correlated with Resolved_Time_DayOfWeek | High Correlation |
| Distinct count | 2495 |
|---|---|
| Unique (%) | 7.1% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 275.2 KiB |
| SUB000456 | 2988 |
|---|---|
| SBA000462 | 1653 |
| WBA000058 | 1571 |
| SBA000607 | 1353 |
| WBA000133 | 1287 |
| Other values (2490) |
| Value | Count | Frequency (%) | |
| SUB000456 | 2988 | 8.5% | |
| SBA000462 | 1653 | 4.7% | |
| WBA000058 | 1571 | 4.5% | |
| SBA000607 | 1353 | 3.8% | |
| WBA000133 | 1287 | 3.7% | |
| WBA000011 | 898 | 2.6% | |
| WBA000144 | 886 | 2.5% | |
| DTA000616 | 777 | 2.2% | |
| SUB000424 | 722 | 2.1% | |
| WBA000103 | 470 | 1.3% | |
| Other values (2485) | 22603 | 64.2% |
Composition
| Contains chars | True |
|---|---|
| Contains digits | True |
| Contains whitespace | False |
| Contains non-words | False |
Length
| Max length | 9 |
|---|---|
| Mean length | 8.995540786 |
| Min length | 8 |
| Distinct count | 3279 |
|---|---|
| Unique (%) | 9.3% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 275.2 KiB |
| SUB000456 | 2902 |
|---|---|
| SBA000462 | 1638 |
| WBA000058 | 1572 |
| SSW000101 | 1322 |
| WBA000133 | 1268 |
| Other values (3274) |
| Value | Count | Frequency (%) | |
| SUB000456 | 2902 | 8.2% | |
| SBA000462 | 1638 | 4.7% | |
| WBA000058 | 1572 | 4.5% | |
| SSW000101 | 1322 | 3.8% | |
| WBA000133 | 1268 | 3.6% | |
| SBA000607 | 1241 | 3.5% | |
| WBA000144 | 909 | 2.6% | |
| WBA000011 | 866 | 2.5% | |
| DTA000616 | 804 | 2.3% | |
| SUB000424 | 707 | 2.0% | |
| Other values (3269) | 21979 | 62.4% |
Composition
| Contains chars | True |
|---|---|
| Contains digits | True |
| Contains whitespace | False |
| Contains non-words | True |
Length
| Max length | 9 |
|---|---|
| Mean length | 8.93728698 |
| Min length | 4 |
| Distinct count | 71 |
|---|---|
| Unique (%) | 0.2% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 275.2 KiB |
| application-Server Based Application | |
|---|---|
| application-Web Based Application | |
| subapplication-Web Based Application | |
| application-Desktop Application | |
| computer-Laptop | 1818 |
| Other values (66) |
| Value | Count | Frequency (%) | |
| application-Server Based Application | 11321 | 32.2% | |
| application-Web Based Application | 7966 | 22.6% | |
| subapplication-Web Based Application | 6016 | 17.1% | |
| application-Desktop Application | 3294 | 9.4% | |
| computer-Laptop | 1818 | 5.2% | |
| application-Citrix | 602 | 1.7% | |
| storage-SAN | 449 | 1.3% | |
| application-Client Based Application | 405 | 1.2% | |
| subapplication-Server Based Application | 397 | 1.1% | |
| computer-Desktop | 397 | 1.1% | |
| Other values (61) | 2543 | 7.2% |
Composition
| Contains chars | True |
|---|---|
| Contains digits | True |
| Contains whitespace | True |
| Contains non-words | True |
Length
| Max length | 40 |
|---|---|
| Mean length | 31.9677062 |
| Min length | 11 |
| Distinct count | 72 |
|---|---|
| Unique (%) | 0.2% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 275.2 KiB |
| application-Server Based Application | |
|---|---|
| application-Web Based Application | |
| subapplication-Web Based Application | |
| application-Desktop Application | |
| computer-Laptop | 1809 |
| Other values (67) |
| Value | Count | Frequency (%) | |
| application-Server Based Application | 10349 | 29.4% | |
| application-Web Based Application | 7741 | 22.0% | |
| subapplication-Web Based Application | 5746 | 16.3% | |
| application-Desktop Application | 2825 | 8.0% | |
| computer-Laptop | 1809 | 5.1% | |
| software-System Software | 1428 | 4.1% | |
| storage-SAN | 576 | 1.6% | |
| application-Citrix | 496 | 1.4% | |
| subapplication-Server Based Application | 468 | 1.3% | |
| computer-Desktop | 467 | 1.3% | |
| Other values (62) | 3303 | 9.4% |
Composition
| Contains chars | True |
|---|---|
| Contains digits | True |
| Contains whitespace | True |
| Contains non-words | True |
Length
| Max length | 40 |
|---|---|
| Mean length | 31.23761645 |
| Min length | 9 |
Close_Time
Date
| Distinct count | 35070 |
|---|---|
| Unique (%) | 99.6% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 275.2 KiB |
| Minimum | 2013-10-01 08:29:26 |
|---|---|
| Maximum | 2014-03-31 22:47:32 |
Histogram
| Distinct count | 7 |
|---|---|
| Unique (%) | < 0.1% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 275.2 KiB |
| Tuesday | |
|---|---|
| Monday | |
| Thursday | |
| Wednesday | |
| Friday | |
| Other values (2) | 150 |
| Value | Count | Frequency (%) | |
| Tuesday | 7588 | 21.6% | |
| Monday | 7291 | 20.7% | |
| Thursday | 6945 | 19.7% | |
| Wednesday | 6660 | 18.9% | |
| Friday | 6574 | 18.7% | |
| Saturday | 92 | 0.3% | |
| Sunday | 58 | 0.2% |
Composition
| Contains chars | True |
|---|---|
| Contains digits | False |
| Contains whitespace | False |
| Contains non-words | False |
Length
| Max length | 9 |
|---|---|
| Mean length | 7.182742559 |
| Min length | 6 |
| Distinct count | 23 |
|---|---|
| Unique (%) | 0.1% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Infinite | 0 |
| Infinite (%) | 0.0% |
| Mean | 12.33640082 |
|---|---|
| Minimum | 0 |
| Maximum | 23 |
| Zeros | 8 |
| Zeros (%) | < 0.1% |
| Memory size | 275.2 KiB |
Quantile statistics
| Minimum | 0 |
|---|---|
| 5-th percentile | 8 |
| Q1 | 10 |
| median | 12 |
| Q3 | 15 |
| 95-th percentile | 16 |
| Maximum | 23 |
| Range | 23 |
| Interquartile range (IQR) | 5 |
Descriptive statistics
| Standard deviation | 2.826838358 |
|---|---|
| Coefficient of variation (CV) | 0.229146118 |
| Kurtosis | -0.6053253072 |
| Mean | 12.33640082 |
| Median Absolute Deviation (MAD) | 2.413676665 |
| Skewness | -0.01308887786 |
| Sum | 434340 |
| Variance | 7.991015102 |
Histogram with fixed size bins (bins=10)
Histogram with variable size bins (bins=[ 0. 0.5 4.5 5.5 6.5 ... 16.5 17.5 18.5 21.5 23. ], "bayesian blocks" binning strategy used)
| Value | Count | Frequency (%) | |
| 14 | 4402 | 12.5% | |
| 15 | 4373 | 12.4% | |
| 11 | 3959 | 11.2% | |
| 10 | 3795 | 10.8% | |
| 13 | 3791 | 10.8% | |
| 16 | 3451 | 9.8% | |
| 9 | 3214 | 9.1% | |
| 12 | 3098 | 8.8% | |
| 8 | 2605 | 7.4% | |
| 17 | 1169 | 3.3% | |
| Other values (13) | 1351 | 3.8% |
| Value | Count | Frequency (%) | |
| 0 | 8 | < 0.1% | |
| 1 | 5 | < 0.1% | |
| 3 | 2 | < 0.1% | |
| 4 | 1 | < 0.1% | |
| 5 | 15 | < 0.1% |
| Value | Count | Frequency (%) | |
| 23 | 7 | < 0.1% | |
| 22 | 34 | 0.1% | |
| 21 | 86 | 0.2% | |
| 20 | 53 | 0.2% | |
| 19 | 63 | 0.2% |
| Distinct count | 3 |
|---|---|
| Unique (%) | < 0.1% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 34.6 KiB |
| Day | |
|---|---|
| Night | 3548 |
| Evening | 1577 |
| Value | Count | Frequency (%) | |
| Day | 30083 | 85.4% | |
| Night | 3548 | 10.1% | |
| Evening | 1577 | 4.5% |
Composition
| Contains chars | True |
|---|---|
| Contains digits | False |
| Contains whitespace | False |
| Contains non-words | False |
Length
| Max length | 7 |
|---|---|
| Mean length | 3.38070893 |
| Min length | 3 |
Closure_Code
Categorical
| Distinct count | 10 |
|---|---|
| Unique (%) | < 0.1% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 275.2 KiB |
| Software | |
|---|---|
| Other | |
| Hardware | |
| User error | |
| No error - works as designed | |
| Other values (5) |
| Value | Count | Frequency (%) | |
| Software | 11817 | 33.6% | |
| Other | 10545 | 30.0% | |
| Hardware | 2879 | 8.2% | |
| User error | 2686 | 7.6% | |
| No error - works as designed | 2379 | 6.8% | |
| Data | 1494 | 4.2% | |
| Operator error | 1360 | 3.9% | |
| Unknown | 1290 | 3.7% | |
| User manual not used | 634 | 1.8% | |
| Referred | 124 | 0.4% |
Composition
| Contains chars | True |
|---|---|
| Contains digits | False |
| Contains whitespace | True |
| Contains non-words | True |
Length
| Max length | 28 |
|---|---|
| Mean length | 8.846938196 |
| Min length | 4 |
| Distinct count | 32 |
|---|---|
| Unique (%) | 0.1% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Infinite | 0 |
| Infinite (%) | 0.0% |
| Mean | 0.9855146558 |
|---|---|
| Minimum | 0 |
| Maximum | 36 |
| Zeros | 21906 |
| Zeros (%) | 62.2% |
| Memory size | 275.2 KiB |
Quantile statistics
| Minimum | 0 |
|---|---|
| 5-th percentile | 0 |
| Q1 | 0 |
| median | 0 |
| Q3 | 1 |
| 95-th percentile | 5 |
| Maximum | 36 |
| Range | 36 |
| Interquartile range (IQR) | 1 |
Descriptive statistics
| Standard deviation | 2.033034565 |
|---|---|
| Coefficient of variation (CV) | 2.062916622 |
| Kurtosis | 32.74810183 |
| Mean | 0.9855146558 |
| Median Absolute Deviation (MAD) | 1.226351059 |
| Skewness | 4.427700223 |
| Sum | 34698 |
| Variance | 4.133229542 |
Histogram with fixed size bins (bins=10)
Histogram with variable size bins (bins=[ 0. 0.5 1.5 2.5 3.5 ... 11.5 15.5 17.5 25.5 36. ], "bayesian blocks" binning strategy used)
| Value | Count | Frequency (%) | |
| 0 | 21906 | 62.2% | |
| 1 | 5679 | 16.1% | |
| 2 | 3225 | 9.2% | |
| 3 | 1640 | 4.7% | |
| 4 | 969 | 2.8% | |
| 5 | 550 | 1.6% | |
| 6 | 373 | 1.1% | |
| 7 | 242 | 0.7% | |
| 8 | 160 | 0.5% | |
| 9 | 117 | 0.3% | |
| Other values (22) | 347 | 1.0% |
| Value | Count | Frequency (%) | |
| 0 | 21906 | 62.2% | |
| 1 | 5679 | 16.1% | |
| 2 | 3225 | 9.2% | |
| 3 | 1640 | 4.7% | |
| 4 | 969 | 2.8% |
| Value | Count | Frequency (%) | |
| 36 | 1 | < 0.1% | |
| 33 | 1 | < 0.1% | |
| 32 | 2 | < 0.1% | |
| 30 | 2 | < 0.1% | |
| 27 | 1 | < 0.1% |
| Distinct count | 5 |
|---|---|
| Unique (%) | < 0.1% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Infinite | 0 |
| Infinite (%) | 0.0% |
| Mean | 0.01425812315 |
|---|---|
| Minimum | 0 |
| Maximum | 9 |
| Zeros | 34732 |
| Zeros (%) | 98.6% |
| Memory size | 275.2 KiB |
Quantile statistics
| Minimum | 0 |
|---|---|
| 5-th percentile | 0 |
| Q1 | 0 |
| median | 0 |
| Q3 | 0 |
| 95-th percentile | 0 |
| Maximum | 9 |
| Range | 9 |
| Interquartile range (IQR) | 0 |
Descriptive statistics
| Standard deviation | 0.1310709997 |
|---|---|
| Coefficient of variation (CV) | 9.192724615 |
| Kurtosis | 697.7481615 |
| Mean | 0.01425812315 |
| Median Absolute Deviation (MAD) | 0.02813071651 |
| Skewness | 16.60123313 |
| Sum | 502 |
| Variance | 0.01717960696 |
Histogram with fixed size bins (bins=10)
Histogram with variable size bins (bins=[0. 0.5 1.5 2.5 9. ], "bayesian blocks" binning strategy used)
| Value | Count | Frequency (%) | |
| 0 | 34732 | 98.6% | |
| 1 | 458 | 1.3% | |
| 2 | 16 | < 0.1% | |
| 3 | 1 | < 0.1% | |
| 9 | 1 | < 0.1% |
| Value | Count | Frequency (%) | |
| 0 | 34732 | 98.6% | |
| 1 | 458 | 1.3% | |
| 2 | 16 | < 0.1% | |
| 3 | 1 | < 0.1% | |
| 9 | 1 | < 0.1% |
| Value | Count | Frequency (%) | |
| 9 | 1 | < 0.1% | |
| 3 | 1 | < 0.1% | |
| 2 | 16 | < 0.1% | |
| 1 | 458 | 1.3% | |
| 0 | 34732 | 98.6% |
| Distinct count | 24 |
|---|---|
| Unique (%) | 0.1% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Infinite | 0 |
| Infinite (%) | 0.0% |
| Mean | 0.05086912065 |
|---|---|
| Minimum | 0 |
| Maximum | 63 |
| Zeros | 34164 |
| Zeros (%) | 97.0% |
| Memory size | 275.2 KiB |
Quantile statistics
| Minimum | 0 |
|---|---|
| 5-th percentile | 0 |
| Q1 | 0 |
| median | 0 |
| Q3 | 0 |
| 95-th percentile | 0 |
| Maximum | 63 |
| Range | 63 |
| Interquartile range (IQR) | 0 |
Descriptive statistics
| Standard deviation | 0.6697767861 |
|---|---|
| Coefficient of variation (CV) | 13.16666727 |
| Kurtosis | 3751.636387 |
| Mean | 0.05086912065 |
| Median Absolute Deviation (MAD) | 0.09872146319 |
| Skewness | 50.43666887 |
| Sum | 1791 |
| Variance | 0.4486009431 |
Histogram with fixed size bins (bins=10)
Histogram with variable size bins (bins=[ 0. 0.5 1.5 2.5 4.5 12.5 25.5 63. ], "bayesian blocks" binning strategy used)
| Value | Count | Frequency (%) | |
| 0 | 34164 | 97.0% | |
| 1 | 902 | 2.6% | |
| 2 | 57 | 0.2% | |
| 3 | 19 | 0.1% | |
| 4 | 12 | < 0.1% | |
| 6 | 8 | < 0.1% | |
| 5 | 7 | < 0.1% | |
| 8 | 5 | < 0.1% | |
| 9 | 5 | < 0.1% | |
| 11 | 4 | < 0.1% | |
| Other values (14) | 25 | 0.1% |
| Value | Count | Frequency (%) | |
| 0 | 34164 | 97.0% | |
| 1 | 902 | 2.6% | |
| 2 | 57 | 0.2% | |
| 3 | 19 | 0.1% | |
| 4 | 12 | < 0.1% |
| Value | Count | Frequency (%) | |
| 63 | 1 | < 0.1% | |
| 54 | 1 | < 0.1% | |
| 26 | 1 | < 0.1% | |
| 25 | 1 | < 0.1% | |
| 24 | 2 | < 0.1% |
| Distinct count | 46 |
|---|---|
| Unique (%) | 0.1% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Infinite | 0 |
| Infinite (%) | 0.0% |
| Mean | 1.132981141 |
|---|---|
| Minimum | 0 |
| Maximum | 118 |
| Zeros | 111 |
| Zeros (%) | 0.3% |
| Memory size | 275.2 KiB |
Quantile statistics
| Minimum | 0 |
|---|---|
| 5-th percentile | 1 |
| Q1 | 1 |
| median | 1 |
| Q3 | 1 |
| 95-th percentile | 2 |
| Maximum | 118 |
| Range | 118 |
| Interquartile range (IQR) | 0 |
Descriptive statistics
| Standard deviation | 1.453371827 |
|---|---|
| Coefficient of variation (CV) | 1.282785542 |
| Kurtosis | 2071.118001 |
| Mean | 1.132981141 |
| Median Absolute Deviation (MAD) | 0.2539718063 |
| Skewness | 37.81452834 |
| Sum | 39890 |
| Variance | 2.112289667 |
Histogram with fixed size bins (bins=10)
Histogram with variable size bins (bins=[ 0. 0.5 1.5 2.5 3.5 4.5 7.5 23.5 44.5 118. ], "bayesian blocks" binning strategy used)
| Value | Count | Frequency (%) | |
| 1 | 32675 | 92.8% | |
| 2 | 1941 | 5.5% | |
| 3 | 279 | 0.8% | |
| 0 | 111 | 0.3% | |
| 4 | 78 | 0.2% | |
| 5 | 24 | 0.1% | |
| 6 | 14 | < 0.1% | |
| 7 | 10 | < 0.1% | |
| 12 | 6 | < 0.1% | |
| 8 | 6 | < 0.1% | |
| Other values (36) | 64 | 0.2% |
| Value | Count | Frequency (%) | |
| 0 | 111 | 0.3% | |
| 1 | 32675 | 92.8% | |
| 2 | 1941 | 5.5% | |
| 3 | 279 | 0.8% | |
| 4 | 78 | 0.2% |
| Value | Count | Frequency (%) | |
| 118 | 1 | < 0.1% | |
| 88 | 1 | < 0.1% | |
| 74 | 1 | < 0.1% | |
| 57 | 1 | < 0.1% | |
| 45 | 2 | < 0.1% |
Handle_Time_Hours
Real number (ℝ≥0)
| Distinct count | 24791 |
|---|---|
| Unique (%) | 70.4% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Infinite | 0 |
| Infinite (%) | 0.0% |
| Mean | 18.43136718 |
|---|---|
| Minimum | 0 |
| Maximum | 1275.791944 |
| Zeros | 208 |
| Zeros (%) | 0.6% |
| Memory size | 275.2 KiB |
Quantile statistics
| Minimum | 0 |
|---|---|
| 5-th percentile | 0.110277778 |
| Q1 | 0.872222222 |
| median | 3.515 |
| Q3 | 14.17472223 |
| 95-th percentile | 69.30519444 |
| Maximum | 1275.791944 |
| Range | 1275.791944 |
| Interquartile range (IQR) | 13.3025 |
Descriptive statistics
| Standard deviation | 60.990057 |
|---|---|
| Coefficient of variation (CV) | 3.309035972 |
| Kurtosis | 132.1412276 |
| Mean | 18.43136718 |
| Median Absolute Deviation (MAD) | 22.94645598 |
| Skewness | 9.969159617 |
| Sum | 648931.5756 |
| Variance | 3719.787052 |
Histogram with fixed size bins (bins=10)
Histogram with variable size bins (bins=[0.00000000e+00 9.72222000e-04 5.69444450e-03 2.70833330e-02 4.34722220e-02 ... 1.79156250e+02 2.49430000e+02 3.81836389e+02 7.08183889e+02 1.27579194e+03], "bayesian blocks" binning strategy used)
| Value | Count | Frequency (%) | |
| 0 | 208 | 0.6% | |
| 0.021388889 | 18 | 0.1% | |
| 0.011666667 | 14 | < 0.1% | |
| 0.014722222 | 14 | < 0.1% | |
| 0.015833333 | 13 | < 0.1% | |
| 0.015555556 | 13 | < 0.1% | |
| 0.0075 | 12 | < 0.1% | |
| 0.018333333 | 12 | < 0.1% | |
| 0.020277778 | 12 | < 0.1% | |
| 0.009722222 | 12 | < 0.1% | |
| Other values (24781) | 34880 | 99.1% |
| Value | Count | Frequency (%) | |
| 0 | 208 | 0.6% | |
| 0.001944444 | 1 | < 0.1% | |
| 0.002222222 | 2 | < 0.1% | |
| 0.003055556 | 2 | < 0.1% | |
| 0.003333333 | 1 | < 0.1% |
| Value | Count | Frequency (%) | |
| 1275.791944 | 1 | < 0.1% | |
| 1250.033056 | 1 | < 0.1% | |
| 1205.674722 | 1 | < 0.1% | |
| 1203.563333 | 1 | < 0.1% | |
| 1168.831111 | 1 | < 0.1% |
| Distinct count | 1542 |
|---|---|
| Unique (%) | 4.4% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 275.2 KiB |
| KM0001106 | 1006 |
|---|---|
| KM0000940 | 813 |
| KM0002043 | 770 |
| KM0001444 | 746 |
| KM0001447 | 529 |
| Other values (1537) |
| Value | Count | Frequency (%) | |
| KM0001106 | 1006 | 2.9% | |
| KM0000940 | 813 | 2.3% | |
| KM0002043 | 770 | 2.2% | |
| KM0001444 | 746 | 2.1% | |
| KM0001447 | 529 | 1.5% | |
| KM0000075 | 479 | 1.4% | |
| KM0001736 | 454 | 1.3% | |
| KM0000938 | 427 | 1.2% | |
| KM0000741 | 397 | 1.1% | |
| KM0001363 | 367 | 1.0% | |
| Other values (1532) | 29220 | 83.0% |
Composition
| Contains chars | True |
|---|---|
| Contains digits | True |
| Contains whitespace | False |
| Contains non-words | False |
Length
| Max length | 9 |
|---|---|
| Mean length | 9 |
| Min length | 9 |
Open_Time
Date
| Distinct count | 35035 |
|---|---|
| Unique (%) | 99.5% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 275.2 KiB |
| Minimum | 2013-10-01 07:33:21 |
|---|---|
| Maximum | 2014-03-31 17:24:49 |
Histogram
Open_Time_DayOfWeek
Categorical
| Distinct count | 7 |
|---|---|
| Unique (%) | < 0.1% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 275.2 KiB |
| Monday | |
|---|---|
| Tuesday | |
| Thursday | |
| Wednesday | |
| Friday | |
| Other values (2) | 290 |
| Value | Count | Frequency (%) | |
| Monday | 7990 | 22.7% | |
| Tuesday | 7661 | 21.8% | |
| Thursday | 7046 | 20.0% | |
| Wednesday | 6407 | 18.2% | |
| Friday | 5814 | 16.5% | |
| Saturday | 206 | 0.6% | |
| Sunday | 84 | 0.2% |
Composition
| Contains chars | True |
|---|---|
| Contains digits | False |
| Contains whitespace | False |
| Contains non-words | False |
Length
| Max length | 9 |
|---|---|
| Mean length | 7.175471484 |
| Min length | 6 |
Open_Time_HourOfDay
Real number (ℝ≥0)
| Distinct count | 24 |
|---|---|
| Unique (%) | 0.1% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Infinite | 0 |
| Infinite (%) | 0.0% |
| Mean | 12.05907748 |
|---|---|
| Minimum | 0 |
| Maximum | 23 |
| Zeros | 48 |
| Zeros (%) | 0.1% |
| Memory size | 275.2 KiB |
Quantile statistics
| Minimum | 0 |
|---|---|
| 5-th percentile | 8 |
| Q1 | 10 |
| median | 12 |
| Q3 | 14 |
| 95-th percentile | 16 |
| Maximum | 23 |
| Range | 23 |
| Interquartile range (IQR) | 4 |
Descriptive statistics
| Standard deviation | 2.789502693 |
|---|---|
| Coefficient of variation (CV) | 0.231319742 |
| Kurtosis | 0.001756534247 |
| Mean | 12.05907748 |
| Median Absolute Deviation (MAD) | 2.347338821 |
| Skewness | -0.001930680395 |
| Sum | 424576 |
| Variance | 7.781325272 |
Histogram with fixed size bins (bins=10)
Histogram with variable size bins (bins=[ 0. 0.5 1.5 4.5 6.5 ... 16.5 17.5 18.5 19.5 23. ], "bayesian blocks" binning strategy used)
| Value | Count | Frequency (%) | |
| 10 | 4604 | 13.1% | |
| 11 | 4581 | 13.0% | |
| 9 | 4490 | 12.8% | |
| 14 | 3900 | 11.1% | |
| 15 | 3835 | 10.9% | |
| 13 | 3295 | 9.4% | |
| 12 | 3265 | 9.3% | |
| 16 | 3141 | 8.9% | |
| 8 | 2229 | 6.3% | |
| 17 | 901 | 2.6% | |
| Other values (14) | 967 | 2.7% |
| Value | Count | Frequency (%) | |
| 0 | 48 | 0.1% | |
| 1 | 43 | 0.1% | |
| 2 | 20 | 0.1% | |
| 3 | 17 | < 0.1% | |
| 4 | 22 | 0.1% |
| Value | Count | Frequency (%) | |
| 23 | 21 | 0.1% | |
| 22 | 18 | 0.1% | |
| 21 | 30 | 0.1% | |
| 20 | 36 | 0.1% | |
| 19 | 90 | 0.3% |
OpenShift
Categorical
| Distinct count | 3 |
|---|---|
| Unique (%) | < 0.1% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 34.6 KiB |
| Day | |
|---|---|
| Night | 2840 |
| Evening | 1257 |
| Value | Count | Frequency (%) | |
| Day | 31111 | 88.4% | |
| Night | 2840 | 8.1% | |
| Evening | 1257 | 3.6% |
Composition
| Contains chars | True |
|---|---|
| Contains digits | False |
| Contains whitespace | False |
| Contains non-words | False |
Length
| Max length | 7 |
|---|---|
| Mean length | 3.304135424 |
| Min length | 3 |
Priority
Categorical
| Distinct count | 5 |
|---|---|
| Unique (%) | < 0.1% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 34.7 KiB |
| 4 Low | |
|---|---|
| 5 Very Low | |
| 3 Medium | |
| 2 High | 402 |
| 1 Very High | 3 |
| Value | Count | Frequency (%) | |
| 4 Low | 21120 | 60.0% | |
| 5 Very Low | 7962 | 22.6% | |
| 3 Medium | 5721 | 16.2% | |
| 2 High | 402 | 1.1% | |
| 1 Very High | 3 | < 0.1% |
Composition
| Contains chars | True |
|---|---|
| Contains digits | True |
| Contains whitespace | True |
| Contains non-words | True |
Length
| Max length | 11 |
|---|---|
| Mean length | 6.630112474 |
| Min length | 5 |
ReopenedFlag
Boolean
| Distinct count | 2 |
|---|---|
| Unique (%) | < 0.1% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 275.2 KiB |
| 0 | |
|---|---|
| 1 | 1426 |
| Value | Count | Frequency (%) | |
| 0 | 33782 | 95.9% | |
| 1 | 1426 | 4.1% |
Resolved_Time
Date
| Distinct count | 35069 |
|---|---|
| Unique (%) | 99.6% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 275.2 KiB |
| Minimum | 2013-10-01 08:29:16 |
|---|---|
| Maximum | 2014-03-31 22:47:29 |
Histogram
| Distinct count | 7 |
|---|---|
| Unique (%) | < 0.1% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 275.2 KiB |
| Tuesday | |
|---|---|
| Monday | |
| Thursday | |
| Wednesday | |
| Friday | |
| Other values (2) | 150 |
| Value | Count | Frequency (%) | |
| Tuesday | 7588 | 21.6% | |
| Monday | 7291 | 20.7% | |
| Thursday | 6945 | 19.7% | |
| Wednesday | 6660 | 18.9% | |
| Friday | 6574 | 18.7% | |
| Saturday | 92 | 0.3% | |
| Sunday | 58 | 0.2% |
Composition
| Contains chars | True |
|---|---|
| Contains digits | False |
| Contains whitespace | False |
| Contains non-words | False |
Length
| Max length | 9 |
|---|---|
| Mean length | 7.182742559 |
| Min length | 6 |
| Distinct count | 23 |
|---|---|
| Unique (%) | 0.1% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Infinite | 0 |
| Infinite (%) | 0.0% |
| Mean | 12.32910134 |
|---|---|
| Minimum | 0 |
| Maximum | 23 |
| Zeros | 8 |
| Zeros (%) | < 0.1% |
| Memory size | 275.2 KiB |
Quantile statistics
| Minimum | 0 |
|---|---|
| 5-th percentile | 8 |
| Q1 | 10 |
| median | 12 |
| Q3 | 15 |
| 95-th percentile | 16 |
| Maximum | 23 |
| Range | 23 |
| Interquartile range (IQR) | 5 |
Descriptive statistics
| Standard deviation | 2.826989242 |
|---|---|
| Coefficient of variation (CV) | 0.2292940226 |
| Kurtosis | -0.6036000994 |
| Mean | 12.32910134 |
| Median Absolute Deviation (MAD) | 2.413373014 |
| Skewness | -0.01303194582 |
| Sum | 434083 |
| Variance | 7.991868173 |
Histogram with fixed size bins (bins=10)
Histogram with variable size bins (bins=[ 0. 0.5 4.5 5.5 6.5 ... 16.5 17.5 18.5 21.5 23. ], "bayesian blocks" binning strategy used)
| Value | Count | Frequency (%) | |
| 14 | 4408 | 12.5% | |
| 15 | 4364 | 12.4% | |
| 11 | 3962 | 11.3% | |
| 13 | 3797 | 10.8% | |
| 10 | 3786 | 10.8% | |
| 16 | 3442 | 9.8% | |
| 9 | 3227 | 9.2% | |
| 12 | 3098 | 8.8% | |
| 8 | 2610 | 7.4% | |
| 17 | 1151 | 3.3% | |
| Other values (13) | 1363 | 3.9% |
| Value | Count | Frequency (%) | |
| 0 | 8 | < 0.1% | |
| 1 | 5 | < 0.1% | |
| 3 | 2 | < 0.1% | |
| 4 | 1 | < 0.1% | |
| 5 | 15 | < 0.1% |
| Value | Count | Frequency (%) | |
| 23 | 7 | < 0.1% | |
| 22 | 34 | 0.1% | |
| 21 | 86 | 0.2% | |
| 20 | 52 | 0.1% | |
| 19 | 64 | 0.2% |
| Distinct count | 3 |
|---|---|
| Unique (%) | < 0.1% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 34.6 KiB |
| Day | |
|---|---|
| Night | 3566 |
| Evening | 1558 |
| Value | Count | Frequency (%) | |
| Day | 30084 | 85.4% | |
| Night | 3566 | 10.1% | |
| Evening | 1558 | 4.4% |
Composition
| Contains chars | True |
|---|---|
| Contains digits | False |
| Contains whitespace | False |
| Contains non-words | False |
Length
| Max length | 7 |
|---|---|
| Mean length | 3.379572824 |
| Min length | 3 |
| Distinct count | 260 |
|---|---|
| Unique (%) | 0.7% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 275.2 KiB |
| WBS000073 | |
|---|---|
| WBS000091 | 2335 |
| WBS000263 | 1367 |
| WBS000318 | 1075 |
| WBS000152 | 1022 |
| Other values (255) |
| Value | Count | Frequency (%) | |
| WBS000073 | 12669 | 36.0% | |
| WBS000091 | 2335 | 6.6% | |
| WBS000263 | 1367 | 3.9% | |
| WBS000318 | 1075 | 3.1% | |
| WBS000152 | 1022 | 2.9% | |
| WBS000223 | 760 | 2.2% | |
| WBS000092 | 672 | 1.9% | |
| WBS000128 | 651 | 1.8% | |
| WBS000089 | 551 | 1.6% | |
| WBS000292 | 532 | 1.5% | |
| Other values (250) | 13574 | 38.6% |
Composition
| Contains chars | True |
|---|---|
| Contains digits | True |
| Contains whitespace | False |
| Contains non-words | False |
Length
| Max length | 9 |
|---|---|
| Mean length | 9 |
| Min length | 9 |
| Distinct count | 263 |
|---|---|
| Unique (%) | 0.7% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 275.2 KiB |
| WBS000073 | |
|---|---|
| WBS000091 | 2289 |
| #N/B | 1807 |
| WBS000263 | 1252 |
| WBS000318 | 1098 |
| Other values (258) |
| Value | Count | Frequency (%) | |
| WBS000073 | 12582 | 35.7% | |
| WBS000091 | 2289 | 6.5% | |
| #N/B | 1807 | 5.1% | |
| WBS000263 | 1252 | 3.6% | |
| WBS000318 | 1098 | 3.1% | |
| WBS000152 | 964 | 2.7% | |
| WBS000128 | 778 | 2.2% | |
| WBS000223 | 764 | 2.2% | |
| WBS000092 | 597 | 1.7% | |
| WBS000089 | 576 | 1.6% | |
| Other values (253) | 12501 | 35.5% |
Composition
| Contains chars | True |
|---|---|
| Contains digits | True |
| Contains whitespace | False |
| Contains non-words | True |
Length
| Max length | 9 |
|---|---|
| Mean length | 8.743382186 |
| Min length | 4 |
SLAFail
Boolean
| Distinct count | 2 |
|---|---|
| Unique (%) | < 0.1% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 275.2 KiB |
| 0 | |
|---|---|
| 1 |
| Value | Count | Frequency (%) | |
| 0 | 24690 | 70.1% | |
| 1 | 10518 | 29.9% |
TimeToResolve_Minutes
Real number (ℝ≥0)
| Distinct count | 27916 |
|---|---|
| Unique (%) | 79.3% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Infinite | 0 |
| Infinite (%) | 0.0% |
| Mean | 5301.754552 |
|---|---|
| Minimum | 0.2833333333 |
| Maximum | 252400.5 |
| Zeros | 0 |
| Zeros (%) | 0.0% |
| Memory size | 275.2 KiB |
Quantile statistics
| Minimum | 0.2833333333 |
|---|---|
| 5-th percentile | 11.61666667 |
| Q1 | 72.55416667 |
| median | 980.475 |
| Q3 | 4497.558333 |
| 95-th percentile | 21588.1525 |
| Maximum | 252400.5 |
| Range | 252400.2167 |
| Interquartile range (IQR) | 4425.004167 |
Descriptive statistics
| Standard deviation | 14904.14125 |
|---|---|
| Coefficient of variation (CV) | 2.811171491 |
| Kurtosis | 78.9751513 |
| Mean | 5301.754552 |
| Median Absolute Deviation (MAD) | 6744.973642 |
| Skewness | 7.602235849 |
| Sum | 186664174.3 |
| Variance | 222133426.5 |
Histogram with fixed size bins (bins=10)
Histogram with variable size bins (bins=[2.83333333e-01 6.41666667e-01 2.02500000e+00 4.84166667e+00 2.63583333e+01 ... 8.22603917e+04 1.22118317e+05 1.22611342e+05 2.11693550e+05 2.52400500e+05], "bayesian blocks" binning strategy used)
| Value | Count | Frequency (%) | |
| 8.366666667 | 10 | < 0.1% | |
| 7.266666667 | 9 | < 0.1% | |
| 1.35 | 9 | < 0.1% | |
| 1.183333333 | 9 | < 0.1% | |
| 4.25 | 9 | < 0.1% | |
| 1.233333333 | 9 | < 0.1% | |
| 1.166666667 | 9 | < 0.1% | |
| 1.5 | 8 | < 0.1% | |
| 14.31666667 | 8 | < 0.1% | |
| 17.28333333 | 8 | < 0.1% | |
| Other values (27906) | 35120 | 99.8% |
| Value | Count | Frequency (%) | |
| 0.2833333333 | 1 | < 0.1% | |
| 0.4 | 1 | < 0.1% | |
| 0.4666666667 | 1 | < 0.1% | |
| 0.4833333333 | 2 | < 0.1% | |
| 0.55 | 1 | < 0.1% |
| Value | Count | Frequency (%) | |
| 252400.5 | 1 | < 0.1% | |
| 250877.4667 | 1 | < 0.1% | |
| 244831.95 | 1 | < 0.1% | |
| 240425.25 | 1 | < 0.1% | |
| 240309.7167 | 1 | < 0.1% |
First rows
| CI_Name_aff | CI_Name_CBy | CI_TypeSubType_aff | CI_TypeSubType_CBy | Close_Time | Close_Time_DayOfWeek | Close_Time_HourOfDay | CloseShift | Closure_Code | Count_Reassignments | Count_Related_Changes | Count_Related_Incidents | Count_Related_Interactions | Handle_Time_Hours | KM_number | Open_Time | Open_Time_DayOfWeek | Open_Time_HourOfDay | OpenShift | Priority | ReopenedFlag | Resolved_Time | Resolved_Time_DayOfWeek | Resolved_Time_HourOfDay | ResolvedShift | Service_Component_WBS_aff | ServiceComp_WBS_CBy | SLAFail | TimeToResolve_Minutes | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 0 | APP000005 | APP000005 | application-Citrix | application-Citrix | 2013-10-01 08:37:28 | Tuesday | 8 | Night | Software | 0.0 | 0.0 | 0.0 | 1.0 | 1.068611 | KM0001060 | 2013-10-01 07:33:21 | Tuesday | 7 | Night | 4 Low | 0 | 2013-10-01 08:36:09 | Tuesday | 8 | Night | WBS000292 | WBS000292 | 0 | 62.800000 |
| 1 | DSK000457 | DSK000457 | computer-Desktop | computer-Desktop | 2013-10-07 11:52:00 | Monday | 11 | Day | Hardware | 2.0 | 0.0 | 0.0 | 1.0 | 45.556111 | KM0001446 | 2013-10-01 08:18:38 | Tuesday | 8 | Night | 5 Very Low | 0 | 2013-10-07 11:51:53 | Monday | 11 | Day | WBS000187 | WBS000187 | 1 | 8853.250000 |
| 2 | SBA000263 | #N/B | application-Server Based Application | #N/B-#N/B | 2013-10-07 16:55:38 | Monday | 16 | Day | Other | 12.0 | 0.0 | 0.0 | 1.0 | 50.324722 | KM0000644 | 2013-10-01 08:36:09 | Tuesday | 8 | Night | 5 Very Low | 0 | 2013-10-07 16:55:08 | Monday | 16 | Day | WBS000072 | #N/B | 1 | 9138.983333 |
| 3 | SBA000154 | SBA000154 | application-Server Based Application | application-Server Based Application | 2013-10-01 15:39:51 | Tuesday | 15 | Day | Other | 1.0 | 0.0 | 0.0 | 1.0 | 7.003889 | KM0001291 | 2013-10-01 08:39:37 | Tuesday | 8 | Night | 5 Very Low | 0 | 2013-10-01 15:39:47 | Tuesday | 15 | Day | WBS000027 | WBS000027 | 0 | 420.166667 |
| 4 | LAP000019 | KYB000001 | computer-Laptop | hardware-Keyboard | 2013-10-02 11:30:19 | Wednesday | 11 | Day | Other | 0.0 | 0.0 | 0.0 | 1.0 | 0.020278 | KM0000315 | 2013-10-01 08:40:00 | Tuesday | 8 | Night | 5 Very Low | 0 | 2013-10-02 11:30:13 | Wednesday | 11 | Day | WBS000091 | WBS000091 | 0 | 1610.216667 |
| 5 | SBA000025 | SBA000025 | application-Server Based Application | application-Server Based Application | 2013-10-01 11:55:19 | Tuesday | 11 | Day | Unknown | 1.0 | 0.0 | 0.0 | 3.0 | 2.974167 | KM0000029 | 2013-10-01 08:56:52 | Tuesday | 8 | Night | 3 Medium | 0 | 2013-10-01 11:55:17 | Tuesday | 11 | Day | WBS000006 | WBS000006 | 0 | 178.416667 |
| 6 | WBA000058 | WBA000058 | application-Web Based Application | application-Web Based Application | 2013-10-01 10:02:06 | Tuesday | 10 | Day | Other | 0.0 | 0.0 | 0.0 | 1.0 | 0.605833 | KM0001245 | 2013-10-01 09:25:45 | Tuesday | 9 | Day | 4 Low | 0 | 2013-10-01 10:02:04 | Tuesday | 10 | Day | WBS000073 | WBS000073 | 0 | 36.316667 |
| 7 | CBD000615 | SBA000154 | computer-Banking Device | application-Server Based Application | 2013-10-01 22:13:50 | Tuesday | 22 | Evening | Other | 1.0 | 0.0 | 0.0 | 1.0 | 8.483611 | KM0000268 | 2013-10-01 09:30:59 | Tuesday | 9 | Day | 3 Medium | 0 | 2013-10-01 22:13:47 | Tuesday | 22 | Evening | WBS000146 | WBS000027 | 0 | 762.800000 |
| 8 | SBA000338 | SBA000338 | application-Server Based Application | application-Server Based Application | 2013-10-01 10:12:16 | Tuesday | 10 | Day | Other | 1.0 | 0.0 | 0.0 | 1.0 | 0.515556 | KM0000327 | 2013-10-01 09:41:20 | Tuesday | 9 | Day | 4 Low | 0 | 2013-10-01 10:12:09 | Tuesday | 10 | Day | WBS000169 | WBS000169 | 0 | 30.816667 |
| 9 | SBA000698 | SBA000698 | application-Server Based Application | application-Server Based Application | 2013-10-02 15:50:21 | Wednesday | 15 | Day | Software | 3.0 | 0.0 | 0.0 | 1.0 | 17.735556 | KM0001526 | 2013-10-01 08:36:13 | Tuesday | 8 | Night | 4 Low | 0 | 2013-10-02 15:50:18 | Wednesday | 15 | Day | WBS000090 | WBS000090 | 0 | 1874.083333 |
Last rows
| CI_Name_aff | CI_Name_CBy | CI_TypeSubType_aff | CI_TypeSubType_CBy | Close_Time | Close_Time_DayOfWeek | Close_Time_HourOfDay | CloseShift | Closure_Code | Count_Reassignments | Count_Related_Changes | Count_Related_Incidents | Count_Related_Interactions | Handle_Time_Hours | KM_number | Open_Time | Open_Time_DayOfWeek | Open_Time_HourOfDay | OpenShift | Priority | ReopenedFlag | Resolved_Time | Resolved_Time_DayOfWeek | Resolved_Time_HourOfDay | ResolvedShift | Service_Component_WBS_aff | ServiceComp_WBS_CBy | SLAFail | TimeToResolve_Minutes | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 35198 | SBA000604 | SBA000604 | application-Server Based Application | application-Server Based Application | 2014-03-31 16:32:33 | Monday | 16 | Day | No error - works as designed | 1.0 | 0.0 | 0.0 | 1.0 | 1.468333 | KM0000583 | 2014-03-31 15:04:27 | Monday | 15 | Day | 5 Very Low | 0 | 2014-03-31 16:31:53 | Monday | 16 | Day | WBS000067 | WBS000067 | 0 | 87.433333 |
| 35199 | COM000003 | SBA000729 | computer-Omgeving | application-Server Based Application | 2014-03-31 17:21:59 | Monday | 17 | Evening | Other | 1.0 | 0.0 | 0.0 | 1.0 | 2.138611 | KM0000917 | 2014-03-31 15:13:40 | Monday | 15 | Day | 4 Low | 0 | 2014-03-31 17:21:54 | Monday | 17 | Evening | WBS000335 | WBS000101 | 0 | 128.233333 |
| 35200 | WBA000144 | WBA000144 | application-Web Based Application | application-Web Based Application | 2014-03-31 17:20:06 | Monday | 17 | Evening | Software | 3.0 | 0.0 | 0.0 | 2.0 | 1.381389 | KM0000836 | 2014-03-31 15:55:07 | Monday | 15 | Day | 5 Very Low | 1 | 2014-03-31 17:20:03 | Monday | 17 | Evening | WBS000318 | WBS000318 | 0 | 84.933333 |
| 35201 | WBA000144 | WBA000144 | application-Web Based Application | application-Web Based Application | 2014-03-31 19:34:22 | Monday | 19 | Evening | User error | 0.0 | 0.0 | 0.0 | 1.0 | 1.343056 | KM0000846 | 2014-03-31 16:39:25 | Monday | 16 | Day | 4 Low | 0 | 2014-03-31 19:34:19 | Monday | 19 | Evening | WBS000318 | WBS000318 | 0 | 174.900000 |
| 35202 | SBA000462 | SBA000462 | application-Server Based Application | application-Server Based Application | 2014-03-31 16:35:28 | Monday | 16 | Day | Other | 0.0 | 0.0 | 0.0 | 1.0 | 0.459444 | KM0001364 | 2014-03-31 16:07:54 | Monday | 16 | Day | 4 Low | 0 | 2014-03-31 16:35:25 | Monday | 16 | Day | WBS000073 | WBS000073 | 0 | 27.516667 |
| 35203 | SBA000464 | SBA000464 | application-Server Based Application | application-Server Based Application | 2014-03-31 16:29:24 | Monday | 16 | Day | Other | 0.0 | 0.0 | 0.0 | 1.0 | 0.095000 | KM0001314 | 2014-03-31 16:23:42 | Monday | 16 | Day | 4 Low | 0 | 2014-03-31 16:29:21 | Monday | 16 | Day | WBS000073 | WBS000073 | 0 | 5.650000 |
| 35204 | SBA000461 | SBA000461 | application-Server Based Application | application-Server Based Application | 2014-03-31 15:29:27 | Monday | 15 | Day | User error | 0.0 | 0.0 | 0.0 | 1.0 | 0.428333 | KM0002360 | 2014-03-31 15:03:45 | Monday | 15 | Day | 4 Low | 0 | 2014-03-31 15:29:19 | Monday | 15 | Day | WBS000073 | WBS000073 | 0 | 25.566667 |
| 35205 | LAP000019 | LAP000019 | computer-Laptop | computer-Laptop | 2014-03-31 15:32:40 | Monday | 15 | Day | Hardware | 0.0 | 0.0 | 0.0 | 1.0 | 0.071667 | KM0000315 | 2014-03-31 15:28:22 | Monday | 15 | Day | 5 Very Low | 0 | 2014-03-31 15:32:37 | Monday | 15 | Day | WBS000091 | WBS000091 | 0 | 4.250000 |
| 35206 | WBA000058 | WBA000058 | application-Web Based Application | application-Web Based Application | 2014-03-31 15:42:36 | Monday | 15 | Day | Software | 0.0 | 0.0 | 0.0 | 1.0 | 0.116944 | KM0001287 | 2014-03-31 15:35:35 | Monday | 15 | Day | 4 Low | 0 | 2014-03-31 15:42:34 | Monday | 15 | Day | WBS000073 | WBS000073 | 0 | 6.983333 |
| 35207 | DCE000077 | DCE000077 | hardware-DataCenterEquipment | hardware-DataCenterEquipment | 2014-03-31 22:47:32 | Monday | 22 | Evening | Hardware | 0.0 | 0.0 | 0.0 | 1.0 | 0.586389 | KM0000182 | 2014-03-31 17:24:49 | Monday | 17 | Evening | 3 Medium | 0 | 2014-03-31 22:47:29 | Monday | 22 | Evening | WBS000267 | WBS000267 | 0 | 322.666667 |